Terms and Conditions

Last Updated: [13/03/2025]

Welcome to Doctors Explain Digital Health Co. LTD. By accessing or using our website (doctorsexplain.net) and services, you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use immediately. These Terms and Conditions outline the rules, responsibilities, and expectations for both users and the company when engaging with our digital health platform.

1. Definitions

“Company” refers to Doctors Explain Digital Health Co. LTD.
“Website” refers to doctorsexplain.net and all associated services, applications, and digital platforms.
“User” refers to any person accessing the website, mobile applications, or services.
“Services” include telemedicine consultations, health education content, SaaS solutions, AI-powered healthcare analytics, and any other features provided by Doctors Explain.
“Healthcare Providers” refer to licensed medical professionals delivering services through our platform.

2. Use of Services

You must be 18 years or older or have parental or guardian consent to use our telemedicine services.
Our services are intended for informational, educational, and advisory purposes only and should not replace professional medical consultation.
You agree to provide accurate, complete, and updated information when using our services to ensure effective healthcare solutions.
Any misuse, fraudulent activity, or misrepresentation of identity when accessing the platform will result in immediate suspension or termination of access.

3. Telemedicine & Health Information Disclaimer

Doctors Explain does not replace in-person medical treatment. Users are encouraged to seek direct medical care for emergencies or severe medical conditions.
Information provided on the website, Doctors Explain TV, or digital content is for general health education and does not constitute medical diagnosis, treatment, or prescription.
The company and affiliated medical practitioners are not responsible for any health decisions made based on the content provided.
The platform does not handle medical emergencies. If you are experiencing a life-threatening condition, call emergency services immediately.

4. User Accounts & Security

To access certain services, users must create an account by providing verifiable identification and contact details.
Users are responsible for safeguarding login credentials and preventing unauthorized access.
The company reserves the right to suspend or terminate accounts suspected of fraudulent activity, security breaches, or violations of these terms.
Users should immediately report any unauthorized access or security concerns to the support team.

5. Payment & Subscription Terms

Some services (e.g., telemedicine, SaaS solutions, data analytics) require payment via secure third-party payment gateways.
Users agree to pay all applicable fees, including taxes, before accessing paid services.
Subscription-based services may include monthly or annual renewal plans, and users can cancel subscriptions as per the platform’s cancellation policy.
No refunds will be issued for completed consultations or digital services unless explicitly stated in a service agreement.

6. Data Privacy & Protection

The company collects and processes user data in accordance with its Privacy Policy, ensuring compliance with Kenyan healthcare data protection laws and international standards.
All health-related information shared during consultations remains confidential and encrypted.
Users consent to anonymized data collection for improving healthcare services and analytics.
The company shall not sell, distribute, or misuse user data for unauthorized purposes.

7. Intellectual Property Rights

All text, graphics, videos, articles, software, and proprietary content on our website belong to Doctors Explain and are protected under intellectual property laws.
Users may not reproduce, distribute, modify, or repurpose any content without prior written consent.
Third-party brands, trademarks, and copyrights remain the property of their respective owners.

8. Third-Party Links & Services

The website may contain external links to third-party websites, services, or advertisements.
Doctors Explain is not responsible for the accuracy, privacy policies, or practices of these external entities.
Users should review third-party terms before engaging with their services.

9. Prohibited Activities

Users agree not to:

Use our services for illegal, fraudulent, or unethical activities.
Violate any local, national, or international laws regarding healthcare or data privacy.
Engage in unauthorized access, hacking, or disruption of platform security.
Post false, misleading, offensive, or harmful content within community or user-generated platforms.

10. Limitation of Liability

Doctors Explain is not liable for direct, indirect, incidental, or consequential damages arising from service use.
The company does not guarantee uninterrupted services, as downtime or technical issues may occur.
Users agree to use the services at their own risk, and the company shall not be responsible for misinterpretation or misuse of health information.

11. Modifications to Terms

The company reserves the right to update these Terms and Conditions at any time without prior notice.
Changes will be communicated via website updates or user notifications.
Continued use of services implies acceptance of the updated terms.

12. Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed under the laws of Kenya.
Any disputes arising from these terms shall be resolved through negotiation, mediation, or arbitration in compliance with Kenyan legal frameworks.
Users agree to waive class action lawsuits and pursue disputes individually.

13. Termination of Services

The company reserves the right to suspend, terminate, or restrict user access if terms are violated.
Users may delete their accounts by submitting a written request to the support team.
Termination of services does not absolve users from prior obligations or outstanding payments.

14. Contact Us

For any inquiries, concerns, or dispute resolution, please contact us: 📩 Email: info@doctorsexplain.net
🌍 Website: www.doctorsexplain.net
📍 Address: [P.O Box 7674 – 00100, GPO Nairobi Along Northern Bypass, Kahawa West, Nairobi]

By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.