Privacy Policy

Last Updated: [13/03/2025]

Welcome to Doctors Explain Digital Health Co. LTD. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access our website (doctorsexplain.net) and use our services. By using our platform, you consent to the practices described in this policy.

We are committed to safeguarding your privacy and ensuring that any personal data you provide is handled securely, responsibly, and transparently. Our Privacy Policy complies with Kenyan Data Protection Laws, international regulations (GDPR, HIPAA where applicable), and industry best practices to protect your personal and medical information.

1. Information We Collect

We collect different types of information to enhance your experience and ensure smooth service delivery. This includes:

1.1 Personal Information

• Full Name
• Email Address
• Phone Number
• Date of Birth
• Payment Information (for paid services)
• National Identification Number (where required for regulatory compliance)

1.2 Health Information

• Medical history and symptoms (provided during telemedicine consultations)
• Prescriptions, treatment plans, and diagnostic reports
• Consultation notes from healthcare providers
• Insurance details (if applicable for healthcare financing purposes)

1.3 Technical & Usage Data

• IP Address and geolocation (for security and service optimization)
• Device Information (browser type, operating system, device ID, etc.)
• Cookies, analytics, and tracking technologies
• Interaction history, including pages visited, duration of visits, and clickstream behavior

1.4 Communication & Customer Support Data

• Inquiries and support requests submitted through our contact forms
• Feedback, surveys, and reviews
• Interaction records with our customer service team

2. How We Use Your Information

We process your personal data to:

• Deliver healthcare services, including telemedicine consultations and health education.
• Enhance user experience, ensuring personalized interactions and optimized platform performance.
• Process payments securely and manage subscriptions.
• Ensure security and fraud prevention, protecting user accounts from unauthorized access.
• Comply with legal, medical, and regulatory obligations, ensuring adherence to healthcare laws.
• Communicate with users, sending service updates, promotions, and health-related content (with user consent).
• Improve healthcare analytics, enabling us to assess and enhance service effectiveness.
• Facilitate research and public health initiatives (only using anonymized, aggregated data).

3. How We Share Your Information

Doctors Explain does not sell or rent personal information. However, we may share data in the following instances:

• Licensed Healthcare Providers: To facilitate medical consultations and treatment recommendations.
• Payment Processors & Financial Institutions: For secure transaction processing and billing purposes.
• Regulatory & Government Authorities: When required by law, regulatory compliance, or court orders.
• Third-Party Service Providers: To support platform analytics, marketing, and technical maintenance.
• Insurance & Healthcare Financing Partners: When applicable, to process claims and benefits.
• Research & Public Health Organizations: For epidemiological studies and policy planning, using only de-identified and anonymized data.

4. Data Security & Protection

We employ industry-standard security measures to protect user data, including:

• End-to-end encryption for all telemedicine communications.
• Secure cloud storage with role-based access control.
• Multi-factor authentication (MFA) to prevent unauthorized account access.
• Regular security audits & compliance checks to identify vulnerabilities.
• Anonymization & pseudonymization where possible to minimize data exposure.

Despite these efforts, no online system is 100% secure. Users are encouraged to take personal precautions, such as using strong passwords and avoiding public Wi-Fi when accessing accounts.

5. User Rights & Choices

You have the right to: ✅ Access Your Data – Request a copy of the personal information we hold about you. ✅ Correct Your Information – Update or correct inaccurate or incomplete details. ✅ Withdraw Consent – Opt out of marketing communications at any time. ✅ Request Data Deletion – Ask for deletion of your records, subject to legal retention requirements. ✅ Restrict Processing – Limit how your data is processed in specific cases. ✅ Data Portability – Receive a copy of your data in a structured format for transfer to another service provider.

To exercise any of these rights, contact us at info@doctorsexplain.net.

6. Cookies & Tracking Technologies

Doctors Explain uses cookies and similar technologies to:

• Provide a personalized experience based on browsing behavior.
• Analyze website traffic and performance metrics.
• Deliver targeted advertisements and relevant health content.

Users can manage cookie settings through their browser preferences. Some website features may not function properly if cookies are disabled.

7. Data Retention

We retain personal and health-related data for only as long as necessary to:

• Fulfill our contractual obligations and provide continuous healthcare services.
• Meet legal, tax, and regulatory requirements.
• Resolve disputes and enforce our Terms of Service.

Medical records may be stored longer as required under healthcare regulations.

8. Third-Party Links & External Services

Our platform may link to external websites, applications, or services. Doctors Explain is not responsible for third-party privacy practices and encourages users to review their privacy policies before sharing personal data.

9. Children’s Privacy

Our services are not intended for individuals under 18 without parental or guardian consent. If we discover that a minor has provided personal information without verification, we will delete the data promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Legal requirements & regulatory frameworks
• New service offerings & technology integrations
• Security enhancements & best practices

Users will be notified of significant changes via email or website alerts. Continued use of our services after modifications constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related inquiries, requests, or complaints, reach out to us: 📩 Email: info@doctorsexplain.net
🌍 Website: www.doctorsexplain.net
📍 Address: [P.O Box 7674 – 00100, GPO Nairobi Along Northern Bypass, Kahawa West, Nairobi]

By using our platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.