Introduction to an Accessibility Plan
An accessibility plan is a strategic framework that ensures your organization integrates accessibility into every aspect of its digital design and development process. By creating a comprehensive accessibility plan, you ensure that websites, apps, and other digital products are usable by all people, including those with disabilities. The plan should outline goals, strategies, roles, and timelines for improving accessibility and ensuring compliance with the Web Content Accessibility Guidelines (WCAG).
A strong accessibility plan uses the POUR principles—Perceivable, Operable, Understandable, and Robust—as its foundation, ensuring a broad range of accessibility needs are addressed at every stage of the design and development process.
The POUR Principles of Accessibility
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Perceivable:
Ensure that all users, including those with visual, auditory, or cognitive impairments, can perceive the content on your website or app.- Strategies: Provide text alternatives for non-text content, offer captions and transcripts for multimedia, and ensure good color contrast.
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Operable:
Users must be able to operate your interface using different methods, including keyboards, voice commands, or assistive devices.- Strategies: Ensure full keyboard navigation, design accessible forms, and avoid content that requires complex gestures or timed interactions.
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Understandable:
Your content and interface must be easy to understand and navigate, regardless of a user’s cognitive or learning abilities.- Strategies: Use plain language, provide clear instructions, create consistent navigation, and offer error suggestions in forms.
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Robust:
Your content should be compatible with a variety of browsers, devices, and assistive technologies, ensuring it remains accessible as technology evolves.- Strategies: Use semantic HTML, ensure compatibility with screen readers and other assistive technologies, and keep your code clean and standards-compliant.
Steps to Creating an Accessibility Plan
1. Define Your Accessibility Goals
The first step in developing an accessibility plan is to define your organization’s accessibility goals. These goals should align with your business values, user needs, and legal requirements.
Questions to Consider:
- What level of accessibility compliance are you aiming for? (e.g., WCAG Level AA)
- What are the specific needs of your audience, including users with disabilities?
- What existing accessibility barriers does your website or app currently have?
Example Goals:
- Ensure that all new digital content complies with WCAG 2.1 Level AA standards.
- Retrofit existing content to meet accessibility guidelines within the next 12 months.
- Improve accessibility for users with visual impairments by providing alt text for all images and increasing text contrast.
2. Conduct an Accessibility Audit
Before you can improve accessibility, you need to understand your current status. Conducting an accessibility audit helps you identify which areas of your website or app need improvement.
Audit Methods:
- Automated Tools: Use tools like WAVE or Axe to quickly identify common accessibility issues like missing alt text, contrast problems, and keyboard inaccessibility.
- Manual Testing: Test your website using assistive technologies such as screen readers (e.g., NVDA), keyboard navigation, and magnification tools to simulate real user experiences.
- User Feedback: Engage users with disabilities to get direct feedback on the accessibility of your products.
Audit Focus Areas:
- Perceivability of content (alt text, captions, contrast)
- Keyboard operability and focus indicators
- Clarity and readability of language
- Compatibility with screen readers and assistive technologies
3. Prioritize Accessibility Improvements
Once the audit is complete, prioritize the issues based on their impact on users and the complexity of fixing them. Critical issues, such as barriers that prevent users with disabilities from accessing key content or functionality, should be addressed first.
Categories for Prioritization:
- Critical Issues: Fix problems that completely block users from accessing content or performing tasks, such as missing keyboard navigation or inaccessible forms.
- Moderate Issues: Address issues that make tasks difficult but not impossible, such as low contrast or confusing labels.
- Low-Priority Issues: Fix issues that are not immediate barriers but still improve overall accessibility, such as minor inconsistencies in form labels or headings.
4. Develop a Roadmap
Create a roadmap that outlines the steps your organization will take to address the accessibility issues identified in the audit. This roadmap should include clear deadlines, specific action items, and assigned responsibilities.
Elements of a Roadmap:
- Timeline: Set specific timelines for each phase of accessibility improvement (e.g., complete alt text updates within three months).
- Roles and Responsibilities: Assign tasks to team members, such as developers, designers, content creators, and project managers.
- Milestones: Define key milestones, such as completing the audit, implementing fixes for critical issues, or training staff on accessibility best practices.
5. Integrate Accessibility into Your Design and Development Workflow
To ensure long-term success, accessibility should be integrated into your organization’s design and development processes. This ensures that all future content and products are accessible from the outset, rather than requiring retroactive fixes.
Key Areas to Integrate Accessibility:
- Design Process: Incorporate accessibility checks into your design system, ensuring that components like buttons, forms, and navigation meet accessibility guidelines.
- Development Process: Use coding standards that prioritize accessibility, such as semantic HTML, ARIA roles, and alt attributes. Implement accessibility testing as part of your continuous integration and development pipeline.
- Content Creation: Train content creators to use plain language, create descriptive alt text, and structure content with headings and bullet points for clarity.
6. Provide Accessibility Training for Your Team
Ensure that all team members understand the importance of accessibility and are equipped to implement it in their work. Training should cover WCAG guidelines, the use of assistive technologies, and best practices for creating accessible content and code.
Training Topics:
- Overview of WCAG guidelines and POUR principles
- How to test websites with screen readers and other assistive tools
- Techniques for writing accessible content (e.g., using alt text, plain language)
- Best practices for designing and developing accessible websites and apps
7. Monitor and Maintain Accessibility
Accessibility is not a one-time project but an ongoing commitment. Regularly monitoring and testing your digital products ensures that they remain accessible as technology and user needs evolve.
Monitoring Techniques:
- Automated Testing: Use tools like Axe or Siteimprove to continuously monitor your website for new accessibility issues.
- User Testing: Periodically conduct usability testing with people who have disabilities to gather feedback and insights.
- Accessibility Audits: Perform regular audits to ensure your content complies with WCAG and other standards as updates or new content are added.
Lab: Developing an Accessibility Plan for Your Organization
In this lab, you will develop a basic accessibility plan for a fictional organization. Follow the steps outlined to define goals, identify key areas for improvement, and create a roadmap for integrating accessibility into the organization’s workflow.
Instructions:
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Define Accessibility Goals:
Identify three specific goals your organization will aim to achieve within the next year. For example:- Ensure all new content meets WCAG 2.1 Level AA compliance.
- Provide training for all team members on accessibility best practices.
- Retrofit all existing videos with captions and transcripts.
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Conduct a Sample Audit:
Choose a web page or digital product within the organization and conduct a quick accessibility audit using automated tools like WAVE or Axe. Identify at least three accessibility issues and categorize them by severity (critical, moderate, low-priority). -
Prioritize Accessibility Issues:
Based on the audit results, prioritize the issues that need to be addressed first. Outline which issues you will fix immediately and which will be part of a long-term plan. -
Create a Roadmap:
Develop a roadmap with specific actions, timelines, and roles. For example:- Month 1: Complete accessibility audit and fix critical issues (e.g., missing alt text).
- Month 2-3: Implement keyboard navigation improvements and provide captions for videos.
- Month 4-6: Train staff on accessibility standards and continue monitoring progress.
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Integrate Accessibility into the Workflow:
Identify how you will incorporate accessibility checks into your design and development process. For example:- Add accessibility testing to your code review process.
- Require content creators to include alt text and ensure headings are properly structured.
Case Studies
Case Study 1: Implementing an Accessibility Plan at an E-Learning Platform
An online education company created an accessibility plan with the goal of ensuring all courses were accessible to students with disabilities. After conducting an audit, they identified issues such as videos without captions, inaccessible navigation, and unclear headings. The company developed a roadmap to address these issues over six months. They added captions and transcripts to all videos, improved the accessibility of their course materials, and integrated accessibility into their content creation process. The plan resulted in a significant increase in student satisfaction and a wider reach for their courses.
Case Study 2: Government Website Accessibility
A government agency aimed to make its public services portal fully accessible to users with disabilities. Their accessibility plan included goals for WCAG Level AA compliance, a full audit of the website, and training for developers and content creators. The agency implemented keyboard navigation improvements, added ARIA roles for better screen reader compatibility, and ensured all forms were labeled correctly. The result was an accessible, user-friendly portal that complied with legal standards and improved usability for all citizens.
Online Tools for Creating and Monitoring Accessibility
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WAVE (Web Accessibility Evaluation Tool):
A tool for evaluating the accessibility of web pages.
https://wave.webaim.org/ -
Axe Accessibility Checker:
A browser extension that checks for accessibility issues and provides guidance on how to fix them.
https://www.deque.com/axe/ -
Siteimprove Accessibility:
A platform that continuously monitors websites for accessibility issues and offers insights on how to improve compliance.
https://siteimprove.com/en-us/accessibility/
End of Lecture Quiz
1. Which of the following is a key principle of the POUR framework for accessibility?
- a) Precise
- b) Perceivable
- c) Portable
Answer: b) Perceivable
Rationale: Perceivable content ensures that users can experience and perceive all aspects of the digital product, even if they have visual, auditory, or other impairments.
2. What is the first step in creating an accessibility plan?
- a) Conducting an accessibility audit
- b) Defining your organization’s accessibility goals
- c) Training your team on accessibility
Answer: b) Defining your organization’s accessibility goals
Rationale: Defining clear goals ensures that your accessibility plan is aligned with your organization’s needs, user expectations, and compliance requirements.
3. Why is it important to integrate accessibility into the design and development workflow?
- a) To improve SEO rankings
- b) To prevent costly retroactive fixes and ensure that accessibility is considered from the start
- c) To enhance the visual design of the website
Answer: b) To prevent costly retroactive fixes and ensure that accessibility is considered from the start
Rationale: By integrating accessibility into the workflow, organizations can ensure that new content and designs are accessible from the beginning, avoiding expensive retrofitting later.
Conclusion
Creating an accessibility plan for your organization is essential for ensuring that your digital products are inclusive and compliant with legal standards. By following the POUR principles, conducting accessibility audits, prioritizing improvements, and integrating accessibility into your workflow, you can create a long-term strategy that benefits both users with disabilities and your overall user base. This approach not only ensures compliance with WCAG but also improves usability, customer satisfaction, and market reach.