Doctors Explain

1. Introduction

Welcome to the Doctors Explain eCommerce Store. By using our online platform, you agree to abide by the following Terms and Conditions. Please read them carefully. If you have any questions, feel free to contact us using the details below.

2. Products and Services

The products and services available on our store include telehealth services, medical resources, and healthcare-related products. All purchases and services are subject to availability. Doctors Explain reserves the right to modify or discontinue products or services at any time.

3. Ordering and Payment

When placing an order through our eCommerce store, you confirm that the information provided is accurate and complete. Payments for products and services are processed securely through our approved payment gateways. We accept various forms of payment, including credit/debit cards and other methods as specified on our checkout page.

4. Pricing and Taxes

All prices listed on our store are in the applicable currency, and taxes may be applied depending on the region and applicable laws. Prices are subject to change without notice.

5. Shipping and Delivery

We strive to ensure prompt and efficient delivery of products purchased from our store. Delivery times and shipping fees vary based on the delivery address and the nature of the product purchased. Please refer to the shipping section at checkout for estimated delivery times and costs.

6. Returns and Refunds

We have a straightforward return and refund policy for physical products. If you are not satisfied with your purchase, please contact us within 30 days of receipt to initiate the return process. For telehealth services, refunds may be issued under specific conditions, subject to our service agreement.

7. Privacy and Data Protection

Your privacy is important to us. We collect and process personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your data as outlined in our Privacy Policy.

8. Use of Telehealth Services

Telehealth consultations and services provided through our platform are designed to supplement and not replace in-person medical consultations. You are advised to seek immediate medical attention for any emergency or life-threatening conditions. All telehealth consultations are conducted in accordance with medical standards and guidelines.

9. Intellectual Property

All content, including but not limited to text, graphics, images, logos, and software, featured on the Doctors Explain store is the property of Doctors Explain or its licensors and is protected by copyright and intellectual property laws.

10. Limitation of Liability

Doctors Explain makes every effort to ensure that the information on this site is accurate and up-to-date. However, we cannot guarantee the accuracy or completeness of the content. We are not liable for any damages arising from the use or inability to use our store, services, or products.

11. Changes to Terms and Conditions

Doctors Explain reserves the right to update or modify these Terms and Conditions at any time. We will notify users of any significant changes via email or through our website. Continued use of the store constitutes acceptance of any changes.

12. Contact Information

If you have any questions regarding our Terms and Conditions or need further information, please contact us:

Have a Query? Contact Us
Call Us: +254 725 258 821
Call us at Doctors Explain for more information about our telehealth services and to discover how we can improve your healthcare access.

Drop Us a Line
Email Us: info@doctorsexplain.net
Email us at Doctors Explain to find out more about our telehealth solutions and how we can support your healthcare needs.

Come & Meet Us
Visit Us:
P.O Box 7674 – 00100, GPO Nairobi
Northern Bypass Rd., Kahawa West, Nairobi
Visit Doctors Explain to explore our cutting-edge telehealth services and see how we are transforming healthcare access for everyone.

Thank you for shopping with Doctors Explain! We look forward to supporting your healthcare journey.