Description
Healthcare is changing—and so is the workforce behind it. As clinics, hospitals, and private practices embrace digital operations and telemedicine, Medical Virtual Assistants (MVAs) have become the quiet force powering efficient, patient-centered care from anywhere in the world.
This groundbreaking textbook is the first complete roadmap for anyone seeking to enter, train, or manage the growing profession of medical virtual assistance. Written by physician and digital health expert Dr. Levi Cheruo Cheptora, it bridges the worlds of medicine, technology, and professional development—turning complex systems into practical, ethical, and actionable skills.
What You’ll Learn
- Foundations of Medical Virtual Assistance — roles, ethics, and regulations defining the profession.
- Administrative and Patient-Facing Skills — call handling, appointment scheduling, triage, documentation, and EMR navigation.
- Billing, Coding, and Revenue Cycle Management — claims submission, denials handling, and payer communication for remote RCM specialists.
- Technology and Telehealth Tools — EMR systems, automation, data security, and remote monitoring platforms.
- Practice Operations — workflow design, credentialing, patient experience, and performance measurement.
- Clinical Pathways — how MVAs support chronic care, maternal health, pediatrics, behavioral health, and specialty practices.
- Career Growth and Entrepreneurship — building portfolios, freelancing, pricing services, and scaling virtual assistant teams.
- Capstone and Case Studies — real-world templates, simulations, and project-based learning.
Who This Book Is For
- Aspiring and practicing Medical Virtual Assistants seeking structured, credible training.
- Clinicians and healthcare professionals exploring remote or hybrid work models.
- Practice owners, hospitals, and startups integrating virtual staff to enhance productivity.
- Educators and program directors developing MVA or telehealth curricula.
- Freelancers and entrepreneurs launching healthcare outsourcing or remote administrative services.
Why You’ll Value This Book
Each chapter combines expert insight with ready-to-use tools:
- Learning objectives and skill checklists
- Real-world examples from clinics and telehealth teams
- Downloadable templates for forms, scripts, and workflows
- Ethics, compliance, and data-protection guidelines
- Career roadmaps and certification pathways
By blending clinical understanding, administrative excellence, and digital fluency, this book empowers readers to deliver safe, efficient, and human-centered healthcare support—virtually.
Whether you’re starting your first remote healthcare role, managing virtual teams, or building a telehealth business, Medical Virtual Assistance will guide you step-by-step toward professional mastery and meaningful impact in modern healthcare.
Become the bridge between technology and compassionate care—where every click supports a healthier patient.
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